Frequently Asked Questions

How can I reach the hotel?
Van der Valk Gorinchem is located at Franklinweg 7, 4207 HX Gorinchem. The hotel is accessible by car, public transport, or taxi.

Does the hotel have parking facilities?
Yes, Van der Valk Gorinchem has parking available.

Hotel guests Free
Meetings and events Free
Restaurants en bar Free
Casino Free
Weleda Free
Vue 2,00 per hour
Carpool 2,00 per hour

 Can I charge my electric car?
Yes, we have 20 electric charging stations available.

Are pets allowed?
Pets are not allowed, except on the terrace and in the lobby.

What are the check-in and check-out times?
Check-in: From 15:00
Check-out: Until 11:00

If you wish to check in earlier or check out later, please contact the hotel reception at 0183 79 99 99 or via info@gorinchem.valk.com.

Does Van der Valk Gorinchem have a restaurant?
The hotel has two restaurants: Restaurant Loev and Restaurant Bar Stein. In Restaurant Loev, you can enjoy a relaxed atmosphere and Valk classics. Restaurant Bar Stein, on the other hand, stands out with its flamboyant décor and intimate corners, where you can savour refined dishes. Both restaurants offer a wide variety of dishes, including seasonal specialities. Whether you prefer a classic meat, fish, or vegetarian dish, our menu will surely surprise you.

Do I need to make a reservation for the restaurant?
We recommend booking in advance to ensure a table at your preferred time. Reservations can be made via: https://www.valkhotelgorinchem.nl/eten-drinken

Is the reception available 24 hours a day?
Yes, the hotel reception is available 24 hours a day.

Does the hotel have a bicycle storage
The hotel has a secured bike shed exclusively for our hotel guests. Additionally, you can charge your electric bicycles.

Can I rent bicycles?
As a hotel guest, this is possible.

Bicycles: €19.50
Electric bicycles: €29.50

What are the taxes?
A tourist tax of €2.00 per person per night (from 01-06-2024) and a local levy of €1.50 per person per night apply for a stay in the city of Gorinchem.

I have a special request for my reservation. How can I arrange this?
For any special requests, please contact the hotel reception. This can be done by phone at 0183 79 99 99 or via info@gorinchem.valk.com.

How can I share a comment or complaint?
We are sorry to hear that. Please contact the hotel reception directly at 0183 79 99 99 or via info@gorinchem.valk.com.

Is smoking allowed in the rooms?
No, smoking is strictly prohibited. Violating our house rules will result in a €250 fine, and you will be asked to leave the hotel immediately.

Do you have a casino?
Yes, the casino can be accessed through the hotel or from the outside. Opening hours: 09:00-02:00.

I lost something in the hotel. What should I do?
We post all found items on iLost. https://www.valkhotelgorinchem.nl/en/facilities/ilost Lost items are kept for a maximum of 3 months. Van der Valk Gorinchem is not liable for lost items.

When do I need to pay a deposit?
A deposit of €250 is required for walk-in guests without a reservation, either in cash or via credit card authorisation. This rule also applies when checking into one of our suites. The deposit will be returned after room inspection at check-out.

What are your house rules?
https://www.valkhotelgorinchem.nl/en/house-rules

What does the zero-tolerance policy entail?
Violation of our house rules will result in immediate removal without warning. Paid amounts will not be refunded, and a paid deposit may be withheld. Offenders may be placed on our blacklist.

Do I need to show ID?
We require identification for each person. If the room is for two people, we need two IDs. This is for security reasons. We will not refuse guests, but we do ask for this.

What are the opening hours of the facilities?

Breakfast Mon - Fri  06:00 - 10:00
  Sat - Sun 07:30 - 10:30
Lunch   12:00 - 16:00
Dinner   17:00 - 21:30
Bar   08:00 - ......
Room service during restaurant opening hours    

How can I pay at the hotel?
You can pay by debit card, cash, credit card, or gift card.

Which gift cards are accepted?
We only accept the Van der Valk gift card.

Until when can I cancel my reservation?
Reservations can be cancelled or modified free of charge up to 24 hours before arrival. Non-refundable bookings cannot be cancelled free of charge. If booked via a booking site, all changes must also be made through the respective booking site.